Frequently Asked Questions

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    Bluffs at Vista Ridge  |  Future Residents |  Current Residents |  Cottonwood Residential Communities  

    Bluffs at Vista Ridge

    What is your pet policy?
    We welcome up to two furry friends and have a 75 pound weight limit. There is a $250 pet fee per pet and $15 monthly pet rent per pet. Additionally, after the apartment application is approved, each animal must have an application completed on PetScreening.com. There is a non-refundable animal application fee of $25 paid directly to PetScreening.com. PetScreening.com will review the application and approve the animal, regardless if it's a pet or assistance animal.

    Currently, the restricted breeds are Akita, Chow, Doberman, Pit Bull, Rottweiler, American Staffordshire Terriers, English Staffordshire Bull Terriers, Mastiffs, wolf hybrids or any other breed with dominant traits geared towards aggression. Dogs of other breeds mixed with any of the restricted breeds are not allowed.

    Do all of your apartments have the same finishes?
    We have classic and renovated apartments available. Our classic apartments feature wood cabinetry and white appliances and our renovated apartments feature grey cabinetry, new countertops, and stainless appliances.

    Do all of your apartments include washer and dryer?
    Our apartments come with full-sized washer and dryer connections.

    Do you have garages?
    Yes we do. Select apartments have a garage attached. Detached garages are $75/mo. Breezeway garages are $100/mo.

    Do you have covered parking available?
    Yes, we do have covered parking for $35/mo.

    Do you have storage units available?
    Yes, we do have storage units.  We offer 2 sizes: 3'x7' are $10/mo and 5'x7' are $15/mo.

    What is the parking policy at Bluffs at Vista Ridge? 
    Resident sticker is required. Vehicles must be street legal and operable.

    What is included in the rent price?
    The price shown on our website includes your rent. We have valet trash service of $25 per month, tech amenity internet and cable service of $82.50 per month, and pest control service of $5 per month. All residents set up electric in their name. Water, sewer, and a utility admin fee are billed by our third party billing company and due on the 1st of the each month.

    How do I setup electricity?
    Once you apply and receive approval, you will contact your provider of choice. Provide them with your lease start date and address.

    Who is the provider for internet and cable in this area?
    We provide internet and cable through our Tech Amenity program serviced through Spectrum. This includes high speed wireless internet, a wired access port, and standard cable package of 150 channels.

    What are the lease terms that are offered? 
    We offer lease terms from 4 to 12 months, with different pricing options for each term.

    What are the hours for the amenities?
    Residents receive access to the clubhouse during business hours. The fitness center and pet spa are open from 8 am to midnight daily. The pet park is open from 8 am - 9 pm daily. The pool is open 7 days a week from 10 am - 10 pm.

    What schools is Bluffs at Vista Ridge zoned for?
    Bluffs at Vista Ridge is zoned for Rockbrook Elementary, Durham Middle School, and Lewisville High School.

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    For Future Residents

    How can I apply for an apartment?
    Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then click Apply Online. 

    What if I’m not ready to apply? What other options are there?
    If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community. Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.

    How long do I have to move-in to my apartment? 
    You may apply to move-in starting the date the unit is available. The unit can be moved in to within fourteen (14) days afterwards.

    What do you look for in the application?
    We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check. 

    Do you have furnished apartments?
    No, we do not provide furnished apartments; however, you can reach out to a local rental company to rent furniture.

    Does it cost anything to take a tour?
    Absolutely not! There is no charge to view our apartments and community amenities. 

    Do I have to make an appointment, or do you accept walk-ins?
    We offer self-guided tours, and you do not need an appointment.  Please bring a valid government ID with you.  

    Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
    We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.

    What is the renters’ insurance policy?
    We require renter’s insurance with a liability protection minimum of $100,000 for the protection of our community.  We also recommend you obtain personal renter’s insurance for the protection of your belongings. We do offer a Resident Indemnity Management program. Click here for more information.

    How accessible is the team at the local office?
    Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. We offer 24-hour emergency maintenance as well–simply call us and a member of our service team will come out for emergency maintenance requests.

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    For Current Residents

    How do I receive packages?
    Packages can be sent through any courier and are delivered to your door and/or leasing office. Couriers can differ on their delivery methods.

    How do I send packages?
    With our "Shipping Made Easy" process, you can ship packages by dropping them off in our leasing office. We'll hand them to the courier for you! Click here to learn more.

    What fees will I need to pay if I have to break my lease?
    We require a 60-day notice to vacate and there is a termination fee equal to 1 month's rent. Please review your specific lease for details on the termination policy.  

    How do I pay my rent online?
    Visit your Resident Portal, and click Make a Payment.

    How do I transfer to a new apartment?
    For a transfer to occur, residents must be in their current apartment for 4 months, not have had any late payments in the last 4 months, have good housekeeping, pay applicable transfer fee of $250, and provide proof of electricity service for new apartment. Management must complete and inspection and transfer must go through Community Manager.

    Will I be allowed to sublet my apartment?
    No, we do not allow sublets.

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    Cottonwood Residential Communities

    Where are other Cottonwood Residential communities located?
    We are located throughout the United States. Click here to see all of our communities. 

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