View our most frequently asked questions below. Still have questions that you can't find below? Feel free to text us and we will point you in the right direction!
How can I apply for an apartment?
Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online.
What if I’m not ready to apply? What other options are there?
If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community. Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.
What are the lease terms that are offered?
We offer lease terms from 4 to 12 months, with different pricing options for each term.
How long do I have to move-in to my apartment?
You may apply to move-in starting the date the unit is available. The unit can be moved in to within seven (14) days afterwards.
Does it cost anything to take a tour?
Absolutely not! There is no charge to view our apartments and community amenities.
What is included in the rent price?
The price shown on our website includes your rent. We have valet trash service of $25 per month, tech amenity internet and cable service of $82.50 per month, and pest control service of $5 per month. All residents set up electric in their name. Water, sewer, and a utility admin fee are billed by our third party billing company and due on the 1st of the each month.
Do I have to make an appointment, or do you accept walk-ins?
With our self-guided tour process, you do not need an appointment. Stop in any time during office hours and we'll create a tour path specific to what you want to see!
Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.
What is the renters’ insurance policy?
We require renter’s insurance with a liability protection up to 100,000 for the protection of our community. We also recommend you obtain personal renter’s insurance for the protection of your belongings. We do offer Resident Indemnity Management insurance. Click here for more information.
What fees will I need to pay if I have to break my lease?
We require a 60-day notice to vacate and there is a termination fee equal to 2 month's rent. Please review your specific lease for details on the termination policy.
How do I pay my rent online?
Visit your Resident Portal, and click Make a Payment.
What schools is Bluffs at Vista Ridge zoned for?
Bluffs at Vista Ridge is zoned for Rockbrook Elementary, Durham Middle School, and Lewisville High School.
Do you have furnished apartments?
No, we do not provide furnished apartments; however, you can reach out to a local rental company to rent furniture.
Do all of your apartments have the same finishes?
We have classic and renovated apartments available. Our classic apartments feature wood cabinetry and white appliances and our renovated apartments feature grey cabinetry, new countertops, and stainless appliances.
Do all of your apartments include washer and dryer?
Our apartments come with full-sized washer and dryer connections.
How do I setup electricity?
Once you apply and receive approval, you will contact your provider of choice. Provide them with your lease start date and address.
What do you look for in the application?
We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check.
Who is the provider for internet and cable in this area?
We provide internet and cable through our Tech Amenity program serviced through Spectrum. This includes high speed wireless internet, a wired access port, and standard cable package of 150 channels.
What is your pet policy?
We welcome up to two furry friends and have a 75 pound weight limit. There is a $250 pet fee per pet and $15 monthly pet rent per pet. Additionally, after the apartment application is approved, each animal must have an application completed on PetScreening.com. There is a non-refundable animal application fee of $25 paid directly to PetScreening.com. PetScreening.com will review the application and approve the animal, regardless if it's a pet or assistance animal. Pets must be on a leash when outside on the property and are restricted from common areas, pool and amenity areas. No exotic pets. Restricted breeds: Any Malamute breeds, any Mastiff breeds, any Bull Terrier breeds, Akita, Husky, Bully Kutta, Chow Chow, Doberman Pinscher, German Shepherd Dog, Rottweiler, Pit Bull, wolf hybrids, hybrids mixed with any of the restricted breeds or any other breed with dominant traits geared towards aggression. Management reserves the right to restrict any breed according to their judgment.
What is the parking policy?
Resident sticker is required. Vehicles must be street legal and operable.
How do I transfer to a new apartment?
To transfer to a new apartment, please contact the office to discuss transfer options. The transfer fee is $250.
Will I be allowed to sublet my apartment?
No, we do not allow sublets.
Do you have garages?
Yes we do. Select apartments have a garage attached. Detached garages are $75/mo. Breezeway garages are $100/mo.
Do you have storage units available?
Yes, we do have covered parking for $35/mo.
How do I receive packages?
Packages can be sent through any courier and are delivered to your door and/or leasing office. Couriers can differ on their delivery methods.
How do I send packages?
With our "Shipping Made Easy" process, you can ship packages by dropping them off in our leasing office. We'll hand them to the courier for you! Click here to learn more.
What are the hours for the amenities?
Residents receive access to the clubhouse during business hours. The fitness center and pet spa are open from 8 am to midnight daily. The pet park is open from 8 am - 9 pm daily. The pool is open 7 days a week from 10 am - 10 pm.
How accessible is the team at the local office?
Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.